Thursday 22 February 2018

This sound system is out of warranty -- but useless

Pat contacted Smart Consumer on foot of an article a few weeks back relating to warranties and your consumer rights.

He bought a TV surround sound system in October 2008 for €250 in Currys.

Within a few months some of the speakers stopped working, but when he unplugged them and then plugged them in again they were fine so he put up with it.

That was until October of 2009, when the nuisance got to him -- so still just within the time frame of his 12-month warranty, he brought it back and the system was repaired.

But the story doesn't end there, as by June 2010 the same problem recurred. That time, when he went back to the store he was told that as warranty was out of date they couldn't carry out a repair.

"Since then", writes Pat, "the DVD player has stopped working and three of the speakers have stopped working completely. The system is useless."

Given I referenced in the article the six-year period in which you can make a claim, Pat wants to know if this would apply to his case.

A Under the Statute of Limitations you have six years to make a claim against the trader for a defective product.

Of course you have to take into account the expected life span of a product and reasonable wear and tear.

Perhaps even more importantly, if your manufacturer's warranty is no longer valid, the shop still has (and always had) the legal responsibility to provide a remedy.

Although Pat's TV system in now two years old, it became defective just a few months after purchase and Pat has pursued remedies since then.

On foot of this advice Pat went back to the shop, armed with a letter outlining the problems and information on his statutory rights.

Pat was pleased when he subsequently received a phone call from Currys saying that they would resolve any problems for him.

Well done to Pat for persevering and standing up for his rights!

Irish Independent

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