Monday 22 January 2018

Sony fixed my PC -- now it has new issues

Q John bought a Sony Viao PC in a Sony store in Dublin in December 2007 for €2,200.

The PC worked perfectly until late last year, when in the first week of December it was repaired free of charge by Sony. The fault was part of a recall issue relating to a video card and the motherboard was replaced.

However, since receiving the repaired machine back, the optical drive does not work and John says there is a 'loud whirring noise' coming from the machine.

He has contacted Sony twice, who said the repair carried out had nothing to do with this problem and so John would have to pay for any further repairs.

A If the product is faulty or a defect emerges, then the seller is liable to provide a remedy free of charge.

This was done initially with the first issue. The question with the second problem is whether this is an inherent fault, damage caused as a result of the first repair or normal 'wear and tear'.

If it is wear and tear, which Sony suggests, then the seller isn't liable at all.

We contacted Sony, whose spokesperson responded: "I have reviewed the details and spoken with our repair centre, and based on their information and records, they do maintain that this is coincidental rather than related to the work that they carried out. It is worth highlighting the VAIO is now 4 1/2 years old."

But they added: "Given the inconvenience caused by the initial part replacement and his loyalty to the Sony brand, we will, as a gesture of goodwill on this occasion, re-look at his VAIO with a view to replacing the disc drive."

Irish Independent

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