Monday 11 December 2017

Smart Consumer: Why was I charged extra for adding luggage to my flight?

Tina Leonard

Nuala Grace contacted Smart Consumer with a query about Ryanair's increased baggage charges for July and August.

She writes: "In January I booked a Ryanair flight to Berlin for August. Last week I wanted to check in a bag for the flight but when I logged in to add my bag they were charging me the new price of €20 each way even though I booked the flight in January.

"As far as I know the new charge was to be applied to fights booked from midnight on April 7 and not to flights booked before that.

"I phoned Ryanair to query the charge and they checked my reference number and told me I'd have to pay the new price."

On April 6 Ryanair announced that the cost for checked-in bags would increase from €15 to €20 each way for July and August. They announced that the increased charge would apply to all bookings made after midnight on April 7.

This means that if you booked your bag in after that time, even if you had booked the flight earlier, you would have to pay the higher charge.

Ryanair's Stephen McNamara provided the following comment. "As advised in widespread media coverage, which provided over 24 hours notice of our new baggage charges, all new flight and baggage bookings for July and August may attract an optional checked-in baggage charge of €20 (for travel in July and August only)."

Last week we heard from Laura that her mum is receiving a lot of unwanted junk mail and we advised that while you can register to opt-out of mailings from Irish sourced mail, it is pretty difficult to stop those coming from other countries, so we asked for your experiences.

Derek Clarke got in touch with this advice:

"I used to get junk mail too, but now it has stopped. What I did was to return any junk mail to the sender.

"Most junk mail has the return address on them, the person should cross out their name and put on it 'Please return to sender' with an arrow pointing to the return address and then just put it back in the post box.

"After a while they will stop sending junk mail to you. This worked for me."

Irish Independent

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