Thursday 26 April 2018

Smart Consumer: I wasn't told my computer's free software was only for a trial period

Q Denis contacted Smart Consumer about a Notebook computer he purchased in Power City as a gift for his wife last Christmas.

Denis writes that the "sales assistant claimed it was ready to use and came with Windows XP and MS Office pre-installed".

Initially the product worked perfectly but six months later the Office package was blocked.

This led to telephone calls and much going back and forth to the shop in an effort to resolve the issue. Staff tried to help locate the product key but to no avail.

Although Denis was even shown how to download the software, he says that "when we followed the instructions at home we still could not download the software as it always called for a product key that we were not able to find". It was not until Denis received a written reply from Power City in October in response to a complaint he sent later, that he was told that the software provided was actually for a trial period only.

Power City suggested that he buy the new software and offered it at a reduced price of €99.95.

Denis claims he "was provided with misleading information on the product from the start" and believes he should not have to pay for software that he claims he was told was included in the first place.

A If Denis was not advised that the Notebook he was purchasing only came with a trial of the Office package, then the product was not 'as described' as per the terms of the Sale of Goods and Supply of Services Act 1980, and so the retailer should provide a remedy.

Smart Consumer contacted Power City who said they would provide Denis with the latest software saying "we are happy to offer to the customer a full version of Microsoft Office software free-of-charge."

They added: "Please note that our offer is only as a gesture of goodwill in the hope of resolving the matter amicably, it should not be viewed as an admission of liability in this matter."

Irish Independent

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