Tuesday 21 November 2017

Smart Consumer: 'I was €100 out of pocket after a delayed flight'

When snow caused travel disruption at Dublin airport in January 2009, it meant that 32-year-old Ciara O'Halloran missed a flight from London to Mumbai and another onward flight to Goa.

"The two Indian flights I'd booked through a UK travel company because I was going with friends from London. I booked an Aer Lingus flight to get me to London and I gave myself plenty of time. The Aer Lingus flight was due to take off about 2.30pm and the Mumbai flight wasn't leaving until about 9.30pm," she remembers.

After a chaotic and stressful afternoon at Dublin airport, the Aer Lingus flight didn't land in London until nearly 10pm.

"It was awful. I couldn't believe that with all the time I'd allowed I still hadn't made the connection. When I realised I was going to miss the Mumbai flight I called the London travel agent but there wasn't a lot they could do. I hadn't taken out travel insurance and because the onward flight was booked separately I'd no come-back," she says.

Ciara was flying with Virgin Airlines to Mumbai and they agreed to put her on a flight the following night free of charge. She had to pay for her hotel accommodation at Heathrow and also the cost of the internal Indian flight that she had missed.

"I suppose it didn't work out so bad in the end. It was awful for a few hours because I thought I'd end up having to pay for the Mumbai flight again and that was expensive, about €400. As it was I was about €100 out of pocket between paying for the hotel and the internal flight, which is a lot but not as bad as it could have been."

Irish Independent

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