Sunday 17 December 2017

Satellite TV supplier was on the wrong wavelength

Q Paul Kelly got in touch about a digital satellite TV service he had cancelled, but one that was still giving him headaches.

Paul had been a customer of UPC since June 2006 and paid his monthly fee by direct debit. In April this year he cancelled the service, giving the required one month's notice.

He writes: "I gave written instruction to my building society to honour all charges from UPC up to and including April 30 and to cancel my Direct Debit mandate as and from May 1. Sufficient funds have at all times been in the account to honour any direct debit received."

Paul also wrote to UPC on April 17 advising them that any charges owed would be covered in the usual way via his building society account.

Then, "on May 11 I received a final bill for €18.53 from the company, which was followed on May 17 by what I can only describe as a threatening letter from their Credit Management Team stating that the matter will be referred to a Debt Recovery Agency on May 25 with additional costs if payment is not received".

Paul continues: "I do not understand why they have not forwarded the final bill to my Building Society as I have never at any stage failed to make payments to them in this manner over my four year involvement with them and they are aware from correspondence that this final amount will be honoured.

"I do not wish to be threatened into making payment to them in any other manner."

ASmart Consumer contacted UPC on Paul's behalf, and thankfully this situation is now resolved.

UPC responded: "Mr Kelly's request for disconnection was actioned on March 31 and took effect on the April 30, 2010.

"Unfortunately we did not receive the letter Mr Kelly refers to and issued the final bill along with the outstanding amount due to Mr Kelly's home address. Because Mr Kelly had an outstanding amount on his account he fell into our collection cycle, which would involve us sending a letter to Mr Kelly asking him to pay the outstanding amount. We have since apologised to Mr. Kelly and have advised him that the outstanding amount is no longer due."

Irish Independent

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