Sunday 18 March 2018

I was given the wrong boots, but the shop wouldn't post me the right pair

Q Catherine contacted Smart Consumer looking for advice about a purchase she made that went wrong.

At the beginning this month, she bought a pair of boots in House of Fraser in Dundrum Town Centre.

"Three days later," she writes, "I opened the box to wear the boots to discover that two different boots had been placed in it!"

So Catherine called the shop to explain the situation and they suggested that she come back in to the store to rectify the problem.

Living in Wexford, Catherine says that "driving back to Dundrum was not convenient for me at that time ", so she asked them if they could use the post or a courier instead.

She was told this wasn't company policy, so she wants to know what she should do.

A Smart Consumer contacted House of Fraser about this, and they were apologetic.

A spokesperson said that as the mix-up was entirely their fault, they should have offered to arrange for postage of the boots and were happy to do so now.

Good news, but in the meantime Catherine says she "managed to find someone who was going to Dundrum", and they brought the boots back and sorted it out for her.

Last week, Smart Consumer answered Niamh's query about a car she had bought on an online classified site.

She had paid and taken delivery of the car. But the seller hadn't given her the logbook and now wasn't answering his phone, leaving Niamh quite worried.

Reader Shane Teskey got in touch to let Niamh know the following:

"The seller of a car is not required to send the logbook to the person who buys it. The proper course of action is that the new owner's details are completed before it's sent directly to the Department of Transport who in turn issue a new logbook to the new owner."

He adds: "I see that the sale was completed on December 19 meaning that it could very well be in the process of being issued."

Irish Independent

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