Sunday 18 February 2018

Five things you need to know about your rights when internet shopping

1. Under EU distance-selling legislation, a delivery has to be executed within 30 days, unless you have agreed otherwise with the trader.

If there is a delivery problem and the trader tries to fob you off by blaming the courier, don't listen and demand your rights.

2. If the product is faulty or not "as described", you are entitled to a refund, or if the problem occurs later on, a repair, replacement or refund depending on the scenario. If you have to return a faulty product, you do not have to pay postage costs. You may have to pay up front but you should later be reimbursed.

3. When you buy online you have a seven-day 'cooling-off' period from the date of delivery, where you can choose to return the item and get a refund for any reason. In this instance, you may have to pay return postage costs.

4. By law, a web trader must have information on their site about: name and address; main characteristic of the good/service; prices including tax and delivery costs; payment and delivery methods; right to cancellation; and guarantees and after-sales service if available.

If these details are not there, don't buy. In relation to contact details, an online form is not good enough.

5. There are increasing problems with fraudulent sites and fake traders who "steal" a legitimate trader's identity. Check that all the information above is present and in addition do a web search on the web trader to see if you can find any negative comments.

Irish Independent

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