Tuesday 21 November 2017

Dear Tina: My TV has lost its channels for the second time -- what should I do?

Q Gerry in Sligo contacted Smart Consumer about a TV he bought in January 2009.

He writes: "The problems started just before Christmas last year when all the channels went out of tune. We tried to tune them in again but a little time later they would go again."

So Gerry called the shop where he had purchased the television who told him to contact their head office in the UK.

He was then advised to bring it in to a TV repair shop, which he did. But almost one year later, Gerry is experiencing the same problem, and he wants to know what he can do.

A Firstly, Gerry's complaint wasn't dealt with as it should have been the first time the TV started acting up.

Given that the television became faulty, the shop where he bought it should have simply repaired it for him, at no cost, rather than asking him to call the UK office, where he was told in turn to get it repaired himself!

These are your rights under the Sale of Goods and Supply of Services Act 1980, which states that the shop is liable for providing a remedy if the product you have purchased from them becomes faulty.

This time Gerry should talk to the shop manager and explain that the TV has broken down (again). He should ask for it to be repaired or if that doesn't work out a replacement.

If the manager says no, remind them of your statutory rights, under the act above and, if they still refuse, put your complaint in writing to them.

Failing that, the final route would be making a claim against the shop through the small claims procedure.

That will cost a non-refundable fee of €15 and you can do it online at www.courts.ie.

Contact our columnist Tina with your questions and comments at tleonard@independent.ie

Irish Independent

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