Monday 23 October 2017

Customers flying high over returns

Ryanair has long campaigned for the axing of the government travel tax, and now that it has been announced the company has good news for their customers.

Once the date for ending the tax has been confirmed, they will refund the €3 tax to any passengers with advance bookings. They will not be applying an administration fee for processing the refund.

The move was welcomed by airtaxrefund.com, the Irish site set up to help travellers collect unused taxes, fees and charges.

But the move causes them to wonder how Ryanair can drop the administration fee on this occasion and not for all refund applications.

CEO Brian Whelan said: "in our view, this gesture demonstrates beyond doubt that the €20 admin fee is an arbitrary figure designed to discourage passengers from applying for any refunds."

Irish Independent

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