Tuesday 23 January 2018

Can I still use my hotel voucher after expiry date?

QAnne contacted Smart Consumer about a voucher that she recently found in the back of a drawer.

"I received a present of a voucher for €300 four years ago for a hotel in Ireland," she writes, "but I mislaid it and only found it last week in the back of a drawer."

"When I went on their (the hotel's) website," she continues "it says vouchers are valid for 12 months."

"Where do I stand here?" asks Anne.

ALosing or forgetting about vouchers is pretty common, so much so that it's worth sticking any voucher you have on your fridge to remind you that (a) you have it and (b) you should use it.

That's because the only rules governing the use of a voucher are the terms and conditions that apply to it.

They are the terms imposed by the business and will include the all-important expiry date of the voucher.

So, if the terms relating to Anne's voucher say it can be used for 12 months, then she must adhere to that.

Because of that the hotel does not have to accept it now.

It's worth a lot of money though, so although trying to use it three years after its expiry date may be a bit of a stretch, Anne should still contact the hotel and hope for the best.

It's an expensive lesson learned.

Remember that while some vouchers issued by smart businesses have no expiry date, many do.

Always ask when you purchase or receive a voucher, if there is an expiry date and when that is.

Then use it as soon as possible to avoid the 'voucher lost in the drawer' scenario and real disappointment.

Irish Independent

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