Tuesday 20 March 2018

The day we found a dead cat under the bonnet - Rebecca McDermott, Spirit Motor Group

Rebecca McDermott, of Spirit Motor Group talks about her career in the motoring industry and the time they lifted a bonnet to discover a deceased feline.

Name: Rebecca McDermott Title: Customer relations manager, Spirit Motor Group, Dublin Family: Partner Chris and Penny the springer spaniel Car: Volvo C30

What's you background?

I have been in the motor industry for eight years. I started as a temp when I returned from travelling and I loved the dynamic environment. I was encouraged to go back to college in the evening and I have since gained my Bachelor's degree in business and accounting and I am now studying for a professional accounting qualification with the ACCA. I have had several roles in the Aftersales department. I started off as a service adviser, then a warranty administrator. My current role is Customer Relations Manager/Aftersales Administrator. I am based in Sandyford where we sell Land Rover, Range Rover, Jaguar and Volvo. We also have Spirit Ford and Spirit Skoda.

What do you most like about your job?

Every day comes with its own challenges. Although it is always busy in Aftersales, there is a great atmosphere and a good sense of camaraderie amongst the team. Being a male-dominated environment, I found it tough starting off. It felt like I had to work twice as hard to make a mark. However, the management has been very supportive of my ambitions to climb the corporate ladder. Eventually I would like to be a director to contribute towards the strategic direction of the company.

Describe what a typical day would involve for you?

My role is vast and varied. It ranges from internal auditing to responding to customer surveys. Ensuring that high standards are maintained within the Aftersales department and that our customers receive great service is very important to me.

If you worked in another industry what would it be?

I don't have a preference as such but in would have to be fast-paced and dynamic. Maybe a financial adviser role somewhere. You spend the majority of your day in the workplace so you really have to enjoy it and find it interesting.

What is the most unusual reason for a customer to visit to your service department? 

A customer arrived with a problem with his engine. It was making a funny noise and wasn't running smoothly. Unfortunately his neighbour's cat had crawled into the engine and got caught. Between trying to explain to the customer what had happened and the unfortunate technician having to deal with the aftermath it was an interesting day. Poor cat, RIP.

If you had a limitless budget what would your dream car be?

Definitely the Jaguar F-TYPE as it is absolutely gorgeous and super fast. That would be my weekend car. During the week it would be a tie between the Volvo V40 R Design and the Range Rover Evoque as there would be more room for my dog and the shopping.

In an interview with Olive Keogh

Indo Motoring

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