Monday 10 December 2018

'We're always here' - Samaritans Ireland launches new email address for people in need of emotional support

Samaritans Ireland launched the new email address today.
Samaritans Ireland launched the new email address today.
Geraldine Gittens

Geraldine Gittens

Samaritans Ireland has launched a new email address for people in need of emotional support.

The new email address which people can send to Samaritans when they need help is

Samaritans volunteers answered more than 625,000 calls for help in 2017, and sent almost 25,000 text replies.

Jim Daly, Minister of State at the Department of Health with special responsibility for Mental Health and Older People, said: “It is a privilege to launch the new Samaritans Ireland email which will open up communications with more people in need of emotional support, especially those who may feel more comfortable going online and emailing for support as opposed to picking up a telephone.”

“The new Samaritans email address will enhance all the statutory and voluntary supports already available for people in Ireland, and promote my Department’s plan to improve e-mental health services available in Ireland, particularly for younger generations who may need support or someone to talk to.”

Cindy O’Shea, Irish Regional Director with Samaritans, said the volunteers will be available on the new email 24 hours a day, seven days a week, just like the charity’s freephone helpline and text message service.

“Our vision is to reduce suicide and feelings of suicide by alleviating emotional distress and by being there for anyone who needs support 24 hours a day, seven days a week. We are looking forward to being able to offer our support service to those who prefer to email us.”

“We also want to get the message out that you do not have to be suicidal to ring, text or email the Samaritans. Whatever you’re going through, call us any time from any phone on 116 123. This number is free to call and will not appear on your phone bill. [You can] text 087 260 9090 (standard texts rates apply), email, or visit to find details of your nearest branch.”

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