Thursday 26 April 2018

Students tell helpline of anger at website disruption

Fiona Ellis

STUDENTS calling the Irish Independent-sponsored National Parents Council helpline were very angry and upset about the crash of the Central Applications Office (CAO) website yesterday morning.

"We got a lot of complaints and people were very annoyed at not being able to view their offers online," director Rose Tully said.

"Students were very disappointed, they have so much to cope with today and this made them even more stressed."

The site crashed at 6.10am and only an intermittent service was available until after lunchtime, meaning many students had hours to wait until they could find out their offers.

The CAO office sent text messages telling them an offer was in the post.

But Ms Tully said: "Students, without knowing exactly what they got, felt quite uncomfortable. Rural students, for example, might have to wait until after 4pm to get their post. The CAO, however, did the best it could in a difficult situation."

The helpline received hundreds of calls yesterday.

Many students queried how to go about applying for vacant places and some wanted information on how to defer acceptance of a place.

The helpline, run by National Parents Council (post primary), is sponsored by Eircom and the Irish Independent and has the official backing of the Department of Education and Skills.

It will be in operation again today.

Irish Independent

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