| 14.9°C Dublin

Close

Premium

Customer disservice: All we want is to talk to a real human being

Why should we give our money to banks and service providers when they refuse to provide real people to help you when you have a question for them?

Close

It's no fun talking to a steady stream of machines. Graphic: Getty Images

It's no fun talking to a steady stream of machines. Graphic: Getty Images

It's no fun talking to a steady stream of machines. Graphic: Getty Images

I was in the middle of painting a room when Stephen, a nice guy from the phone company, called looking to collect an unpaid mobile phone bill.

He’s not the only one. Revenue, the mortgage provider, various insurance companies and utilities are queuing up to collect unpaid direct debits and standing orders and charging me fees when they are returned unpaid.


Most Watched





Privacy