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Monday 18 November 2019

Woman in wheelchair put on wrong Ryanair flight on way to visit family in Dublin

(Stock picture)
(Stock picture)

Cillian Sherlock

An elderly woman in a wheelchair who was due to fly to Dublin has said she was brought to the wrong flight by a member of airport staff.

Margaret McKissock (75) was supposed to be flying on a Ryanair flight from Glasgow to Dublin to meet her son but ended up alone in Stansted.

She told RTÉ Radio One that a member of the passenger mobility services company, OCS, brought her to the gate and her ticket for Dublin was checked by a stewardess before she boarded onto a flight to Stansted.

Margaret, said she does the trip regularly but realised something was wrong when the flight was taking longer than normal.

She said a woman sitting near her then informed her that the plane was going to Stansted.

“I said ‘I’m not going to Stansted, I’m going to Dublin,’” she told RTE Radio One.

“All the stewardess and boys were apologising. I even had the pilot out and he was pretty annoyed. He said ‘this doesn’t happen,’” Margaret added.

When she arrived at Stansted it was close to midnight and too late to get Dublin.

She said everything was closed down and when she was later offered a hotel room which she declined for fear of missing her early morning flight.

Margaret is now in Dublin and is staying until Tuesday.

Ryanair released a statement: “While we regret any inconvenience caused, wheelchair services at Glasgow Airport are operated by OCS - at great expense to the airlines - and OCS are responsible for this service and any problems with it.

"Thousands of passengers of reduced mobility travel with Ryanair on a weekly basis without issue and we have asked OCS to take the necessary steps to ensure this does not recur. This customer was provided with overnight hotel accommodation at London Stansted and flew back to Dublin the following morning.”

An OCS spokesperson said their investigation is ongoing.

“OCS Group apologises to the passenger involved. The cause is currently under investigation and we do not plan to make further comment until the investigation has spoken to all parties involved," they added.

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