Wednesday 20 March 2019

Website error brings €5 fare down to earth

Laura Noonan

ABOUT 100 Aer Lingus passengers were last night nursing shattered dreams after discovering their €5 premium transatlantic tickets were the result of a "glitch" and had been promptly cancelled by the airline.

The drama began at about 7.30am yesterday morning when passengers discovered the rock bottom premium longhaul fares on aerlingus.com and quickly booked their dream American breaks for as little as €5 each way.

Word of the 'offer' quickly spread and by 9.10am the super low fares were conspicuously absent from the Aer Lingus website, leaving the happy purchasers to gloat to those who'd missed the boat.

In late afternoon, however, the dream turned sour as Aer Lingus e-mailed the would-be passengers and told them the offer was too good to be true, literally.

"Due to a technical error in our reservation system, a small number of bookings were priced incorrectly," Aer Lingus' customer service team said.

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