THE Consumers' Association of Ireland is to lodge a complaint with the Competition Authority over a loophole used by mobile giant 02 that allows it to bombard customers with unwanted "reminder" text messages.
CAI spokesman Dermot Jewell said the practice appears to be an abuse of the company's dominant position in the marketplace and warrants investigation.
At issue is the company's practice of sending its customers text messages on their mobile phones -- as early as 8am -- reminding them that their phone bill "is due to be paid soon".
It has sent similar text messages to its customers for years -- often at night. The Data Protection Commission and Regtel said the law doesn't appear to cover such messages.