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Virgin Media won’t say why broadband outage occurred

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The telecoms firm underwent a series of broadband outages across Ireland and the UK. Stock Image: PA

The telecoms firm underwent a series of broadband outages across Ireland and the UK. Stock Image: PA

The telecoms firm underwent a series of broadband outages across Ireland and the UK. Stock Image: PA

Virgin Media says that its broadband outage across Ireland has been fixed, although it is declining to say what the technical issue was. The company also said that it will not consider compensation for the outages, as they were intermittent over a seven hour period. The company also said that it does not have compensation criteria.

The telecoms firm underwent a series of broadband outages across Ireland and the UK yesterday.

It has not explained what the technical issue was. However, it has denied that there was any connection to capacity or heavy usage conditions.

“We’ve rolled out a solution that will prevent the issue from reoccurring and our teams are undergoing final checks to validate the resolution,” a Virgin Media spokesman said.

“Broadband services were available for the majority of this period albeit once again we are very sorry for the intermittent interruptions.”

Yesterday, the company’s business unit sent a notification to customers describing a nationwide services outage “affecting all services including data, voice and mobile”.

The service had been disrupted since 5pm yesterday.

Reports were logged in cities across the country, as well as in Belfast.

Online Editors