'Treated like animals' - Irish passengers among hundreds stranded at airport after fuel glitch
- Passengers described the conditions as 'absolute carnage'
- Some people stuck on plane for eleven hours before departing
- Authorities 'cannot confirm' when operations will be restored
A fuel glitch at Lisbon Airport on Wednesday caused travel chaos as a number of flights were cancelled, with passengers being forced to sleep on the floor of the airport.
Two flights to Dublin Airport - one with British Airways and one with Aer Lingus - were both cancelled, while a Ryanair flight scheduled to fly at 10am was also delayed and a number of others cancelled.
A failure in the underground pumping system used to deliver fuel to airplanes was the root of the problem.
Passengers described the conditions as "animal-like", while those booked on an easyJet flight from Gatwick were forced to spend eleven hours stuck on a plane before departing at around 6am this morning.
Ella Sykes (27) from Leeds, said the scene in the terminal was "absolute carnage" when she and a friend arrived at the airport at 2pm for a 5.30pm Ryanair flight to Manchester after a short break in Lisbon.
Speaking to the Press Association on Thursday morning, she said: "We have been here all night.
"It's 17 hours now and we still haven't had any information from Ryanair. We have given up on the queues. We've booked a flight from Faro tomorrow morning.
"We are exhausted and we've had to fork out for accommodation overnight as well. And I was meant to be at work this morning."
She added that they were "treated like animals".
Airport authorities could not confirm when operations would be fully restored.
@rewindthefilth Due to a failure in the fuel supply system at Lisbon Airport, totally out of TAP’s control, all flights are constrained.— TAP Portugal (@taportugal) May 10, 2017
In its last statement at 1am, it said the situation would be resolved "shortly" but delays will be widespread on Thursday.
Ryanair also issued a statement on the matter: "Due to a fuelling system outage at Lisbon Airport last night, we regret that we were forced to cancel a number of flights to/from Lisbon. All affected customers were provided with refreshment and accommodation vouchers, were contacted by email and SMS text message and advised of their options of a full refund, a free transfer onto the next available flight, or a free transfer onto an alternative flight route, in full compliance with EU261 legislation.
"Ryanair sincerely apologised to all customers affected by this disruption, which was entirely beyond our control."