Wednesday 22 November 2017

Take a second bag with you on board as 'friendly' face of Ryanair takes off

Ryanair boss: Michael O’Leary
Ryanair boss: Michael O’Leary

Aideen Sheehan Consumer Correspondent

RYANAIR passengers will be able to bring a handbag or other small second bag on board flights from Sunday.

The airline is also cutting its online fee for re-issuing boarding cards from €70 to €15 as part of its new more customer-friendly approach.

Passengers had been forced to stuff everything into a single 10kg cabin bag, but as of Sunday they will also be able to bring a second carry-on bag such as a small handbag or small airport shopping bag.

The maximum dimensions of this second bag will be 35cm by 20cm by 20cms.

Where customers have already checked in online but mislaid their boarding card, the re-issue fee at the airport is being cut from €70 to €15.

The changes are part of a new drive for better customer relations in the airline.

It follows improvements to the Ryanair website and the introduction of 24-hour grace periods where minor booking errors such as misspellings can be corrected.

The airline is also cutting its standard airport check-in bag fees from €60 to €30 from January 3, although this only applies at the bag-drop desk and there will be no reductions to the advance online charges for checked bags.

FASTER

Ryanair said it will also introduce a 'My Ryanair' passenger registration system at the end of December to allow customers make faster bookings without having to key in all their data every time.

Michael O'Leary's airline will also introduce a fare finder feature to allow customers search for flights by price, route or travel period and will bring in mobile boarding passes.

The airline has also introduced a new email address for customer queries and complaints by order of the European Union-- customerqueries @ryanair.ie.

It is also bringing in fully allocated seating from February 1.

Ryanair spokesman Robin Kiely said the company was very excited at their significant improvements to their customer service.

"We are actively listening and responding to our customers so that they can continue to expect low fares and on-time flights, but can now enjoy a second small carry-on bag and reduced boarding card re-issue fees," he said.

Irish Independent

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