Tuesday 24 April 2018

Supermarket apologises after ambulance clamped in car park

The ambulance was clamped in an Aldi car park in East Wall, Dublin.(Image: Jen Robinson Twitter)
The ambulance was clamped in an Aldi car park in East Wall, Dublin.(Image: Jen Robinson Twitter)

Cillian Sherlock

An supermarket chain has apologised after an ambulance was clamped in the car park of one of its stores.

Jen Robinson told RTÉ Radio One's Liveline she spotted the clamped ambulance in an Aldi car park in East Wall, Dublin.

"I happened upon a bit of a shocking sight. There was a little old lady with a walking stick, who was clearly waiting to get back on to the bus. It was absolutely shocking," she said.

Ms Robinson said it was clearly identifiable as an ambulance.

"There were plenty of people around comforting her. The driver was around as well," she said.

Aldi have apologised for the incident and have decided to refund the clamp fee immediately.

"I'm glad they're refunding the fee but it shouldn't have been put there in the first place," Jen added.

A spokesperson for Aldi said they will contact the customer about the mistake.

“We have reviewed the matter with the car parking company responsible for the management of our East Wall store car park and requested that the customer is refunded the clamping release fee immediately. We are in the process of contacting the customer to apologise for the mistake and for any inconvenience caused, " they said in a statement  

“Our customers are our number one priority and providing them with the best shopping experience possible every time they shop at our stores is of the utmost importance to Aldi. With this in mind, we provide over 10,000 free car parking spaces across our 129 Irish stores, including designated spaces for disabled drivers and young families, so our customers can enjoy free parking when shopping at Aldi," the statement added.

“At several of our stores we have had long-term issues with unreasonable or illegitimate parking which has severely impacted on our genuine customers.  This includes people deliberately parking in disabled spaces, non-shoppers using the car park for work purposes or non-Aldi shoppers taking advantage of Aldi’s free parking to avoid paid-for parking in other retailers nearby. 

“To ensure the availability of free parking for our customers, it has been necessary to implement a clamping service in some stores including our East Wall store.”

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