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Sunday 19 January 2020

Stores rapped for consumer rights breaches

Karen O'Leary, Chief Executive of National Consumer Agency. Pic: Mark Condren.
Karen O'Leary, Chief Executive of National Consumer Agency. Pic: Mark Condren.

Sam Griffin

Tesco, SuperValu and Spar shops are among dozens of outlets sanctioned by the country's consumer rights watchdog this year.

The National Consumer Agency took 45 enforcement actions against retailers and other businesses in the first six months of this year for breaches of consumer legislation, with most offenders sanctioned for misleading pricing.

Only one company, VK Motors Ltd, formerly trading at 258 Harold's Cross Road in Dublin 6, was convicted of engaging in a misleading commercial practice.

The firm was fined €500 by the agency for providing false information about a vehicle's mileage.

Another trader called Christmas Direct, operated by Mary Ronan and Damien Daniels of Rotorua, Ballycraddock, Dunhill, Co Waterford, got five compliance notices for breaches, including failure to provide mandatory information to online consumers in a clear and comprehensible manner.

A total of 10 compliance notices were issued to traders who charged customers more than the advertised price of goods.

Those sanctioned for this breach included two Tesco outlets - one on the Ennis Road in Kilrush, Co Clare, and another on Railway Road, Birr, Co Offaly - as well as Musgrave Operating Partners Ireland, trading as SuperValu, in the Pavilions Shopping Centre in Swords, Co Dublin.

Another 29 fixed payment notices were issued. Offenders here included the same Tesco stores in Clare and Offaly as well as the Tesco outlet in Merrion Shopping Centre, Dublin 4, and Dunnes Stores in Gorey, Co Wexford.

Karen O'Leary, Chief Executive of the National Consumer Agency, said: "The latest Consumer Protection List shows that the a gency will take enforcement action up to and including prosecution if traders do not comply with consumer law.

Irish Independent

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