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Wednesday 21 November 2018

Sky is fined over lack of 'cooling-off period'

Crackdown: Comreg commissioner Jeremy Godfrey
Crackdown: Comreg commissioner Jeremy Godfrey
Adrian Weckler

Adrian Weckler

Sky Ireland has been slapped with a €117,000 penalty by telecoms watchdog Comreg for not giving customers a 14-day 'cooling off period' when they signed up for television and broadband contracts.

The TV company was also condemned for not giving people a 'durable' type of contract that they can check or refer to when they want to look something up.

In all, 79,000 customers weren't afforded their rights under consumer law, the regulator said.

"Sky has accepted that it breached the Consumer Information Regulations 2013 and has paid the penalty in full," said a Comreg spokesman.

"A customer who has entered a distance contract has a right to a cooling off period of 14 days to withdraw form their contract.

"Furthermore, service providers must also provide such customers with a contract on a durable medium that the customer can store and later retrieve for inspection to see what their key terms and conditions ar, including their cooling-off rights."

Sky now has to communicate to 79,000 customers to tell them about the situation and "provide them with confirmation of their contract in a durable form".

The move comes after Comreg commissioner Jeremy Godfrey said that the watchdog will take action against key Eir wholesale broadband rates in rural areas.

Irish Independent

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