Tuesday 15 October 2019

Simon Coveney hails Abtran win of €30m Electric Ireland contract

Tanaiste Simon Coveney
Tanaiste Simon Coveney

Ralph Riegel

Tánaiste Simon Coveney has hailed a €30m contract between Electric Ireland and business-management firm Abtran as great news for the regional economy.

The contract will see Abtran - which now employs almost 1,600 people across Dublin, Cork, Sligo and Maynooth - provide customer-service solutions for the energy firm's 1.2-million clients until 2022.

Abtran, which was founded in 1997, is the largest Irish-owned business process management provider.

The Electric Ireland contract is valued at €30m and includes an option to extend it for four years beyond 2022. The deal was confirmed by Electric Ireland executive director Marguerite Sayers and Abtran chairman Mike Maloney.

Abtran works in the areas of digital technology, data analytics and artificial intelligence systems.

The Tánaiste said it was further proof of the strength of the economy, particularly the Irish economy. "It is a very good day for Cork but also for Dublin, Sligo and Maynooth where Abtran have operations," he said.

"Over the years Abtran has brought the benefits of its research and long-term experience to bear in service innovation and the company is well recognised for its expertise across multiple sectors, underpinned by a highly skilled workforce, investments in continuous professional development and technology."

Abtran will continue to provide critical customer support solutions to Electric Ireland, the retail arm of the ESB, which boasts 1.2 million customers nationwide.

The firm - the largest energy supplier in Ireland - has an annual turnover of €2bn.

The ESB has a 38pc share of electricity generation in the all-island market. It also has a 33pc share of the electricity supply market.

READ MORE: Abtran gets €16m to operate tax helpline

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