Thursday 14 December 2017

'Shy' boss continues to delegate

Laura Noonan

Laura Noonan

An affable Kiwi, Ulster Bank chief executive Jim Brown is hard to miss in the flesh. But over the last week and a half he's become the invisible man of Ulster's IT meltdown, leaving it to divisional heads to update the media and customers.

Some say he's simply "shy", and point to the media profile he's kept since he took the top job at Ulster in April 2011. In over a year at the top of Ireland's third biggest bank, he's given just one interview.

In his previous roles, working for Ulster's parent, RBS in Asia, he appeared in the papers only a handful of times, talking only about non-controversial topics.

Here in Dublin, Mr Brown isn't photographed at 'society' type events and he doesn't dine daily at Guilbaud's or Shanahan's. He seems to live in relative obscurity in Sutton. A celebrity banker he isn't.

Brown hasn't been totally absent over the crisis -- he put in an appearance on conference calls with other banks, as Ulster asked them what they could do for customers afflicted by the IT meltdown.

Irish Independent

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