Wednesday 21 March 2018

Ryanair apologises after customer had to sit beside pool of vomit for flight

The scene on the Ryanair flight (Photo: Twitter/@NoelOHare)
The scene on the Ryanair flight (Photo: Twitter/@NoelOHare)
Denise Calnan

Denise Calnan

Budget airline Ryanair has apologised to a customer after he had to sit beside a pool of vomit on a Dublin-bound flight.

Ryanair customer Noel O'Hare claimed the mess was on the floor of the plane from a previous flight and was told it would not be cleaned up until the flight landed in the Irish capital.

Mr O'Hare, who was flying from Gatwick to Dublin, contacted the airline on social media and included a photograph of the incident.

"Boarded flight FR113, looking forward to next 1.5hrs looking at vomit, was told will NOT be cleaned," he wrote.

Ryanair replied to Mr O'Hare and wrote: "Thank you for bringing this to our attention.

"We will forward this onto our inflight team to investigate this further and hopefully limit this going forward. Apologies for any inconvenience caused."

In a later statement, they said: "We sincerely regret this incident which was caused by a shortage of cleaners at Gatwick Airport, which would have delayed the return flight by more than one hour.

"We apologise for any inconvenience caused".

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