Thursday 19 September 2019

Q&A: Travel plans at risk as Ryanair hits turbulence again

 

Ryanair flights due to take off tomorrow and Friday could be cancelled at the last minute due to the threat of a 48-hour strike by pilots. Photo: Niall Carson/PA
Ryanair flights due to take off tomorrow and Friday could be cancelled at the last minute due to the threat of a 48-hour strike by pilots. Photo: Niall Carson/PA

Anne-Marie Walsh

What's going on?

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Ryanair flights due to take off tomorrow and Friday could be cancelled at the last minute due to the threat of a 48-hour strike by pilots.

 

Why?

Around 180 directly employed pilots, out of a total of about 400, plan to walk off the job from midnight.

They lodged a claim for better pay and conditions to bring them in line with "industry norms".

However, talks chaired by mediator Kieran Mulvey broke down. Ryanair has claimed they wanted pay rises up to 101pc.

 

So is tomorrow's strike going ahead?

We should find out this morning. The High Court is due to decide whether to grant Ryanair an injunction to prevent the stoppage going ahead. Chief executive of the Irish Travel Agents Association Pat Dawson said it's like "waiting in a maternity room to see what happens".

 

What should I do if I'm booked on a flight?

You can't claim a refund or ask to be accommodated until your flight is actually cancelled.

 

What are my rights?

If your flight is cancelled Ryanair must offer you the following choices: re-routing as soon as possible, re-routing at a later date at your convenience or a refund.

If you choose to be re-routed, Ryanair must provide you with "care and assistance" while you wait for the alternative flight.

This includes meals and refreshments, hotel accommodation, transport between the airport and accommodation, two free telephone calls or email access.

Passengers are entitled to compensation where a flight is cancelled or delayed by more than three hours, except where the cancellation or delay is due to extraordinary circumstances.

If you are making a claim, contact Ryanair directly. If you do not agree with its decision, you can refer the matter to the Commission for Aviation Regulation at no cost.

Irish Independent

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