Thursday 20 September 2018

Irish Water vows to help on refunds to bank accounts

Irish Water says it can re-issue refund cheques to a “nominated person of the account holder” for anyone who does not have a bank (Stock photo)
Irish Water says it can re-issue refund cheques to a “nominated person of the account holder” for anyone who does not have a bank (Stock photo)

Ryan Nugent

Irish Water says it can re-issue refund cheques to a "nominated person of the account holder" for anyone who does not have a bank account to lodge the money.

The utility company is in the process of re-issuing cheques to almost one million households who had paid their water charges before they were subsequently suspended.

However, a number of homeowners have complained that because the cheques are crossed, they can only be lodged and cannot be cashed.

"If there are customers who do not have a bank account, Post Office Savings Account, or Credit Union account, they should contact Irish Water on 1850 448 448," a spokeswoman said. "Under these circumstances, the cheque could be issued to a person nominated by the account holder. Irish Water will take the necessary verification steps to ensure that the right person receives their refund," she added.

The spokeswoman explained that cheques were being used because they were an "efficient and secure" way to pay out the large number of refunds.

The spokeswoman added Irish Water had contacted a number of interest groups - including Age Action Ireland - in relation to this matter, before it began the refunding process.

Irish Independent

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