Monday 23 April 2018

Bus company won customer service award just hours before wildcat strike

Bus Éireann won a prestigious award for customer service at a gala ceremony just hours before a strike brought the country to a standstill. (stock photo)
Bus Éireann won a prestigious award for customer service at a gala ceremony just hours before a strike brought the country to a standstill. (stock photo)

Ian Begley

Bus Éireann won a prestigious award for customer service at a gala ceremony just hours before a strike brought the country to a standstill.

At the eight annual Irish Logistics & Transport Awards (ILTA), the bus and coach operator was honoured with the Customer Focus Achievement Award.

Nicola Cook, Bus Éireann media and PR manager, was presented with a plaque at the ceremony attended by about 450 guests at the Clayton Hotel in Dublin.

She later expressed her delight on Twitter just hours before yesterday's strike.

"Very proud to accept this on behalf of Bus Éireann at the Ilta awards tonight," she wrote late on Thursday night.

Some 23 trophies were presented on the night to the nation's leading industry figures.

Last year, Bus Éireann bagged the Passenger Transport Company of the Year Award.

At the time, it said: "We are very proud to have received the recognition of our industry peers and remain committed to providing a high standard of services for all our customers."

Irish Independent

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