Wednesday 13 December 2017

'We were very disappointed' - new Lotto operators on tech glitch that led to cancelled draw

Model Kerri-Nicole Blanc advertising the draw, which was postponed due to technical issues
Model Kerri-Nicole Blanc advertising the draw, which was postponed due to technical issues Newsdesk Newsdesk

Premier Lotteries Ireland have said they were "very disappointed" by a technical glitch which led to the cancellation of last night's Lotto draw.

Speaking on RTE's 'Morning Ireland' programme earlier today, the group's Director of Marketing Eddie Banville said yesterday's outage lasted for some nine hours and that it was outside their control.

"We were very disappointed that this disruption inconvenienced was caused to our players and to our retailers but this particular issue was entirely outside of our control," he said when asked if the group was embarrassed by what had occurred.

"We had a telecommunications outage early yesterday morning at 9 o'clock.

"And then it took us until 6 o'clock yesterday to reconnect all of our agents to the system and we were able to sell Lottery tickets again.

Read more here: Delayed €10m Lotto jackpot draw to go ahead tonight following tech glitch

"It happened on the worse day because we had a jackpot of €10 million which is the biggest jackpot we have had in quite some time.

"So in order to provide players with access to the system to play the game, we've extended the draw time until 7.45pm this evening."

Mr Banville said he was confident the same thing would not occur today.

"Well I'm very confident it won't happen today. I've spoken to all our retailers and our tech people at six o'clock this morning. All of our agents were online and ready to communicate with the system. And that remained the case after seven o'clock," he added.

He also stressed that yesterday's issue had nothing to with problems some retailers and agents are claiming they are experiencing with National Lottery terminals.

Some retailers have claimed the terminals themselves have been causing problems since they were brought in last December.

Mr Banville said some new equipment has been added to the terminals in some 3,700 outlets.

However, he stressed that yesterday's outage was completed unrelated to any problems retailers are experiencing with their terminals.

Premier Lotteries Ireland (PLI) signed a license to operate the National Lottery for the next two decades last year.

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