Friday 24 January 2020

'We failed' - An Post apologises for overflowing post box which saw letters spill out onto road

(Stock image)
(Stock image)

Gabija Gataveckaite

AN POST has apologised after it failed to empty a postbox in south Dublin last weekend, causing letters to overflow and spill out onto the road.

The postbox was not emptied for several days on Ballytore Road in Rathfarnham,, leading to some envelopes falling out of the box and onto the street.

“There was post on the road and there were cars running over letters,” said local resident Jim McGuirk.

“I went to the postbox on Sunday, posted my letters and then I went to the postbox on Monday and it was full,” he said, speaking to Independent.ie yesterday.

Mr McGuirk then rang the Churchtown post office as well as the GPO, but he claims it was to no avail.

"They told me they would deal with it," Mr McGuirk said, but despite his attempts there was still post on the road yesterday.

He says that there was around six envelopes on the road and a further four on the footpath.

“We left the letters on the road as if letters aren’t addressed to you, you shouldn’t go near them,” said his wife Isabelle.

“There was letters on the road and they were soaking, one of them had the stamp come off it.”

The couple resorted to ringing the gardaí yesterday, who reportedly collected some of the overspill.

“It’s completely irresponsible of An Post,” said Mr McGuirk.

“That mail would have also had some Santa letters that kids sent. A lot of elderly people live here and they would be sending Christmas cards this week.

“I saw one letter was addressed to Australia.”

In a statement to Independent.ie, An Post said that Christmas is a “particularly busy time for our postboxes”.

“During the busy Christmas period they fill quickly and in some cases become temporarily blocked as small packages, very large envelopes, jiffy bags etc, jam the inner workings of the box,” the statement reads.

The spokesperson admitted failure by An Post to empty the box over several days.

“In this case (Ballytore Road) it is clear that we failed to clear box to keep pace with the level of posting. We apologise to customers and wish to thank those members of the public who reported the matter to us and assisted our staff.”

According to An Post, the box is now back in full operation.

“The postbox at Ballytore Road is now back in full service. All mail posted in the Ballytore Road box is currently being processed and delivered.

“We do ask customers to post jiffy bags and small parcels at the post office,” the spokesperson added.

The statement added that the latest date for guaranteed card delivery to Britain is today, while the latest date for guaranteed delivery before Christmas across the island of Ireland is tomorrow, Friday December 20.

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