Some Tusla staff reported being less burdened with emails and having more time to do face-to-face work in the aftermath of the cyber attack that crippled health service computer systems. Internal records detail how employees in two regions reported at least one upside from having fewer emails to contend with on a daily basis.
Feedback from staff in the Dublin Mid-Leinster region said: “Staff are enjoying doing a lot more face-to-face work and less emails.”
A similar sentiment was expressed by those working in the Dublin North-East Region: “Staff are feeding back that they are enjoying less emails and hopefully lessons will be learnt from this.”
The documents detail two separate phases of Tusla’s recovery from the cyber attack: a four-week “Operation Green” to get their main systems online and a second six-month “Operation TuslaIrl” to restore everything fully.
An internal note from June detailed how the cyber attack damaged Tusla’s National Childcare Information System (NCCIS) but that backups of the data “look fine”.
“It will be a long process back from this point,” said the note.
“HSE must do a complex piece of work around this and they have committed resources and prioritised this work for Tusla.”
The note also said that “ransom notes” remained on some of their systems and that they would be removed as IT teams became aware of them.
Feedback from various teams around the country revealed a range of problems in different sections and regions. In the West, there was “some fatigue” from manually inputting data but staff there had been “asked to hold firm” according to the note.
Staff in the south described new forms they were being asked to use as cumbersome and queried when they would have access to laptops. In both Dublin Mid-Leinster and Dublin North-East, employees remarked on having fewer emails to deal with but said that “things are slower”.
The Children’s Service Regulation section said that inspections continued but that there was a “pinch point” with staff having to come to one of their offices in Limerick. A note of their comments said: “Access to shared drives/portals would be hugely beneficial as there are several staff not able to work without systems.”