Wednesday 19 June 2019

Refunds Q&A

Aideen Sheehan and Brian Byrne

What should I do if I bought a ticket from Ticketmaster by phone, mobile or online?

No action is required. A full refund including service charges will automatically be issued on July 15 to the card used to make the booking. Allow seven to 10 days for this to reach your account.

What should I do if I bought a ticket at Ticketmaster ticket centres?

From July 15 you can return your tickets in person to the centre where you purchased them and complete the refund form available there. You should make a note of the show date and seat details and retain the left-hand portion of the refund form. A full refund will be processed by bank transfer within 21 days of receipt.

If you purchased tickets from News & Deli, Dundalk; Fassaught Stores Cabra, Dublin; Whites, Wexford; the Irish Shop, Ennis or Cusack Park, Ennis, these are no longer affiliated with Ticket-master so you should apply for a refund via any other Ticketmaster ticket centre or by post.

What happens now that Brooks is calling for the concerts to go ahead?

A spokesman from Ticketmaster confirmed it was still planning to begin issuing refunds from Monday, regardless of the latest letter. They haven't been given notification of the situation changing and are therefore pushing ahead with refunds.

Is there a postal option?

Tickets purchased from ticket centres can also be returned along with a refund form available via the Garth Brooks FAQ page on

Please make a note of the show date, seat number, and keep the left-hand portion of the refund form for your records. A refund will be processed by bank transfer within 21 days of receipt.

What should I do if I bought a ticket on

Donedeal said that while it hosts ads, the transaction is between the buyer and seller so you should contact the seller directly immediately to seek a refund.

It said that in its safety guidelines it advises buyers of tickets to save the contact details of the seller and agree in writing what will happen if the concert or event is cancelled.

What should I do if I bought a ticket on ebay?

That depends on how you paid for it. eBay said that if you paid by credit card, you should contact your card issuer. If you paid by PayPal, you will be covered by Paypal's Buyer Protection policy.

"In other cases, such as a person-to-person payment by cheque, the matter will be need to be resolved between the buyer and seller," eBay said.

What should I do if I bought a ticket via the ticket reselling site Seatwave?

Seatwave said all customers who bought tickets for the Garth Brooks concerts are covered by their Ticket Integrity Guarantee and will not lose out financially from the cancellations.

Customers who have not yet received their tickets, or have purchased e-tickets, will be automatically refunded by Seatwave customers within the next 10 working days.

Customers who have already received their tickets should return them to Seatwave and they will then be refunded within 10 working days.  Seatwave said it had contacted anyone who has sold their ticket through Seatwave to give them the option of requesting the return of their ticket.

What should I do if I booked rail tickets to the concert?

Irish Rail has said that it will provide refunds for all train bookings to the concert. If you booked a late-night concert special ticket this will be done automatically, but if you booked a regular train ticket you should contact Irish Rail to cancel it.

What should I do if I booked a hotel for the concert?

Most hotels allow cancellations free of charge if they're well in advance of the booked stay but this can depend on the contract with the hotel or a booking site.

The Irish Hotels Federation has said it expects most hotels will be flexible about allowing cancellations even for those cases where the customer booked a prepay rate that doesn't permit them.

What if I booked a flight from abroad for the concerts?

Airlines do not issue refunds or permit changes on most bookings. The most you can probably hope for is to get back taxes and charges if you don't use the ticket, minus an administration fee.

Where can I get further advice?

The National Consumer Agency can be contacted by phone at 1890 432 432 or online at

Irish Independent

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