Thursday 19 September 2019

'My family are all sick after ski trip horror' reveals woman after sleeping on airport floor

The siblings were delayed by more than 30 hours
The siblings were delayed by more than 30 hours

A WOMAN has described how her New Year’s Eve was ruined because she and her family were all sick for days after sleeping on the floor of a French airport in a nightmare end to a skiing holiday.

Karen (29) and her brother Shane (24) were among the 147 Irish passengers stranded in Chambery Airport last week after bad weather delayed flights and their aircraft’s door was then damaged before take off.

The siblings, from Poulaphouca, Blessington, were returning home from holidays with their parents, a cousin and Karen’s boyfriend.

They were delayed by more than 30 hours and Karen told the Herald that as of yet, they have not received any compensation.

“I have been flooding their (the company’s) Twitter feed because if you don’t keep highlighting this, it’s yesterday’s news,” she said.

Karen said that she had received a call from airline Jet2, but that the airline has not offered any compensation.

She was not happy with how the airline has been dealing with the issue. Both she and her brother told the Herald that her entire family were sick after trying to sleep in the airport.

“They gave us foil blankets. There was no sleep we just lay there. The worst thing was it was -11C and the security guards kept walking in and out of the building,” Shane explained.

“It’s only (Thursday) that my boyfriend and I have been able to go out of my parents’ house. We couldn’t do anything for New Year’s,” Karen added.

“I went to the doctor, who said I had a chest infection from lying on the cold floor. We were all sick,” she said.

The airline last night didn’t rule out the possibility of compensation.

“I couldn’t comment on it at this stage,” a spokesperson for the Jet2 airline said, when asked about the issue.

She said that a full rescue service was put in place for the passengers who were supposed to fly on December 27, but were delayed until the following day, along with maintaining flights scheduled for that day.

“We understand that the situation must have been very frustrating for the customers and we would like to apologise for the situation,” she said.

Infection

Karen said that her parents were due to fly to Lanzarote in Spain, but missed their flight because of the delay in France.

But she praised Ryanair who she said rescheduled their flight over Twitter, without any extra charge.

However, she explained that they have also spent the last few days nursing sickness.

“It’s kind of like a second nightmare holiday for them, they’re as sick as me and they usually go to cycle around the island that’s what they do,” she said.

hnews@herald.ie

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