Monday 20 November 2017

'Kids were crying, people were frustrated' - Aer Lingus passengers left on runway for over two hours after flight 'missed slot'

Aer Lingus. Photo: PA
Aer Lingus. Photo: PA Newsdesk Newsdesk

An Aer Lingus passenger has slammed the airline claiming his flight was delayed for over two and a half hours after they "missed their slot" and were then forced to change crew.

J Caffrey said that he and fellow passengers boarded their flight from Dublin to Faro which was scheduled to depart at 10.55am on Wednesday.

However they were left sitting on the runway at Dublin airport for over three and a half hours during the hottest day of the year after a delay led to staffing problems for the flight.

Mr Caffrey explained: "They were late boarding the aircraft. Once we boarded and everyone was seated the captain said we 'missed our slot' although we had pushed back."

He said that this was at about 11.30am and he claimed that they were left waiting until 12.15pm before hearing anything more.

According to Mr Caffrey at this point they were told that two of the cabin crew were "past their permissible hours".

"Kids were crying, people were frustrated and the crew didn't know what to say. They told us they needed replacement crew but didn't know from where or how long!"

Mr Caffrey explained that the new crew arrived at 1.30pm but it would be another hour before flight EI494 took off.

Aer Lingus claim that the flight ultimately departed at 1.28pm but Mr Caffrey claims it was almost an hour later before it finally took off.

In a statement, the spokesman added: "Aer Lingus flight EI494, Dublin to Faro, was initially delayed today due to an air traffic control restriction which ultimately caused a requirement for a change of cabin crew as the crew were about to exceed their permitted hours of operation.

"Guests remained on board during the delay and were provided with refreshments. We apologise to our guests for the inconvenience caused."

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