Friday 21 September 2018

Irish Rail apologises after staff email accidentally sent to over 150,000 customers

Irish Rail (stock photo)
Irish Rail (stock photo)
Kathy Armstrong

Kathy Armstrong

Irish Rail has apologised after an email intended for staff was accidentally sent to more than 150,000 customers.

The transport giant stressed that while "no personal data was accessible" to members of the public who received the email on Thursday, they have reported it to the Data Protection Commissioner.

Irish Rail's Human Resources Department had intended to email employees about company policies but accidentally sent it to some customers who had registered for marketing communications.

Confused members of the public took to Twitter on Thursday to flag the issues.

One person said: "Why did I just receive an internal HR policy email from @IrishRail? I'll take the job like but I'm not sure I have the experience.."

Another said: "Did anyone else just receive a staff HR email from @IrishRail... or was it just me?"

An Irish Rail spokesman has apologised for the incident and said that no confidential information has been shared.

"While the email also contained links to the company policies concerned, these were not accessible by customers as they could only be accessed by employees with an irishrail.ie log-in within sharepoint.

"We have investigated this, and established an error in the distribution settings caused this to happen, which has been corrected and will ensure this doesn’t happen again.," he said.

He added that the Data Protection Commissioner has been notified about the incident.

The spokesman said: "We emailed an apology yesterday evening to all customers who had received the email in error, which totalled over 150,000 email addresses. 

"While no personal data was accessible, we have also reported this to the Data Protection Commissioner."

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