Monday 23 October 2017

'Full service restored' to Lotto terminals as company apologises for two hour 'outage'

Kerri-Nicole Blanc in an ad for the National Lottery
Kerri-Nicole Blanc in an ad for the National Lottery
Emma Jane Hade

Emma Jane Hade

Lotto terminals are now back up and running following a two hour outage.

It is understood that the “technical issue” first occurred at 2pm this afternoon and a number of retailers in Dublin, Kildare and Waterford were affected.

However, a statement posted at 4.45pm on the company's website, said full service had been restored.

"Full service was restored to the National Lottery retail network at approximately 4pm.

"We apologise for any inconvenience caused and wish players the best of luck in tonight's draw."

A spokesperson for the National Lottery said that they were still working to establish the exact cause of the system failure and explained that their “technical team are investigating the issue”.

This is the second time in recent weeks that the retailers have been hit with outages on the lottery network.

Last month, the midweek Lotto draw was cancelled for the first time in the National Lottery’s  28-year history after an issue with the 3G network, which is provided by communications’ giants Telefonica.

The €10m Lotto draw went ahead the following night and there was one winner.

Last year, the National Lottery licence was sold to the consortium Premier Lotteries Ireland (PLI), who became the first private owners.

PLI were awarded the licence to operate for the next 20 years after making a bid of €405m. The group is comprised of the Ontario Teachers Pension Plan, An Post and An Post Pension Funds.

In December, it was reported that retailers were complaining about the new ticketing terminals, which had been supplied by Greek firm Intralot, as they were failing to scan barcodes on tickets correctly.

In a statement posted on their website earlier this afternoon, the company said they were working to restore full service.

"Due to a technical issue, a portion of the National Lottery retail network has been unavailable since 2pm," the statement read.

"Our technical team are investigating the issue. We will restore full service as soon as possible," it said.

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