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Thursday 21 November 2019

Irish Water apologises for 'RIP' letter to widow

The 'RIP' letter was posted on Facebook Credit: Jessica Montague
The 'RIP' letter was posted on Facebook Credit: Jessica Montague News Desk

Irish Water has apologised to a Wexford mother after sending a bill addressed to her deceased husband.

Jessica Montague posted the letter on Facebook yesterday morning, writing: “This morning’s post. Two letters from IW addressed to my deceased husband. Nearly 6 years dead and you dare to put that on a letter.”

“No, I will not be contacting you to clarify your error,” she added.

The letter had ‘RIP’ written beside her late husband’s name.

Irish Water have since apologised for sending the letter. In a statement, they said: “We totally understand and apologise for upset caused by incorrect customer information.”

“Irish Water will be sending bills to 1.5 million customers over the coming eight weeks… it is a significant task and we expect to face challenges where we have incomplete customer information.”

“Our contact staff are ready to accept customer registrations or to correct any data inaccuracies quickly so that information is correct for future billing cycles.”

Speaking to Marian Finucane on RTE Radio 1 Irish Water spokesperson Elizabeth Arnett said: “I would like to apologise to this family and the upset caused. It really is just unacceptable.”

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