Sunday 21 July 2019

Irish Ferries ordered to compensate passengers

Probe: Irish Ferries was probed after 100 passengers complained
Probe: Irish Ferries was probed after 100 passengers complained
Luke Byrne

Luke Byrne

Passengers who had their sailings cancelled by Irish Ferries as a result of the delayed delivery of its new WB Yeats ferry are in line for compensation payouts worth hundreds of euro.

Thousands of passengers had their bookings for the Dublin to France ferry cancelled between July and September last year owing to a delay in completing the new ship.

The National Transport Authority (NTA) investigated Irish Ferries after more than 100 people complained about the cancellations.

"The authority was not satisfied that the unavailability of WB Yeats is an extraordinary circumstance hindering the performance of the cancelled passenger services which could not have been avoided even if all reasonable measures had been taken," it said.

"The compensation payments are based on reasonable expenses arriving from the cancellation of the booking," said an NTA spokesman, although anyone who accepted a full refund of the ticket price is not entitled to compensation.

In a statement, Irish Ferries said it was disappointed at the NTA's decision as the cancellations were due to "extraordinary circumstances" outside of its control.

"Since the delay was due to unforeseen delays by the shipbuilder, and was notified to passengers months ahead of planned sailings, Irish Ferries does not agree that the company infringed the relevant EU regulation."

Irish Independent

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