Monday 19 March 2018

Ireland's largest home alarm company warns customers against giving out details to unaffiliated callers

Stock photo
Stock photo

Ryan Nugent

The country's largest home alarm systems company has warned its customers against non-affiliated companies attempting to coax home security details from them at their door.

In a safety alert sent to its customers, home alarm specialists, PhoneWatch - who supply to 100,000 homes - said that companies have been calling to doors of their customers purporting to be them.

The company has told its users not to disclose any of their home security information to these companies.

"We are aware of companies calling to our customers asking about their alarm and claiming to be affiliated with us," a text from Phonewatch said.

"This is not the case. Never disclose anything about your home security to anyone other than PhoneWatch," it added.

When contacted by, a spokesman for PhoneWatch said they had no reason to believe that any customer's information was compromised.

"We proactively contacted our customers to advise them of the importance of not disclosing personal information, including their PhoneWatch verification word to anyone calling to their homes," the spokesman said.

"We have no evidence that any customer has been put at risk, and the communication was issued as a precautionary measure to ensure the safety of our customers," he added.

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