Wednesday 22 November 2017

Investigation into new Lotto two-hour tech meltdown

National Lottery logo lotto logo
National Lottery logo lotto logo
Emma Jane Hade

Emma Jane Hade

The office of the National Lottery regulator has confirmed that they will investigate what caused the latest system outage which prevented customers from buying lottery tickets for two hours yesterday afternoon.

Customers looking to buy tickets for last night's €70m EuroMillions draw were left disappointed as the ticketing machines were out of order for the second time in a month.

A spokesperson for the National Lottery said a "firewall server malfunction which was quickly detected and resolved" left a large amount of ticketing machines out of order between 2pm and 4pm yesterday.

This is just the latest embarrassing glitch for the National Lottery, as earlier this month the midweek draw was postponed for the first time in their 28-year history.

The National Lottery licence was sold to the consortium Premier Lotteries Ireland (PLI) last year.

The consortium became the first private owner and it holds the operating licence for the next 20 years.

Retailers recently voiced their concerns about the new ticketing terminals that were installed as part of a system overhaul and many said the new system was failing to scan barcodes on tickets correctly.

Last night also saw the 90-day deadline pass for an unclaimed prize of €2.9m. The owner of the ticket failed to come forward in time for the 5.30pm deadline.

Irish Independent

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