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Monday 11 December 2017

Information services used by 700,000

Edel Kennedy

THE Citizens Information Board describes itself as the "national agency responsible for supporting the provision of information, advice and advocacy on social services".

Last year, it took over responsibility for the Money Advice and Budgeting Service.

A statutory body, it has responsibility for the Citizen Information Service, which has offices across the country. Members of the public can get "free, impartial and confidential information" from staff.

Members of the board are appointed by the Minister for Social Protection for a term of five years. Board members are paid an annual taxable fee of €5,985 as well as unvouched expenses. The chair is paid a taxable fee of €8,978.

In it's most recent annual report, for 2008, it states the operating budget for Citizens Information Services was €11,466,770. Almost 700,000 callers contacted Citizens Information Centres with 957,044 queries, while 2.5 million people visited the website.

Irish Independent

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