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‘I rang the Passport Service 125 times in a single day before I got through’ – families’ misery over long delays

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Passengers queuing at Dublin Airport over the weekend. Photo: Collins Photos

Passengers queuing at Dublin Airport over the weekend. Photo: Collins Photos

The Passport Office on Lower Mount Street, Dublin in February. Photo: Gareth Chaney/Collins Photos

The Passport Office on Lower Mount Street, Dublin in February. Photo: Gareth Chaney/Collins Photos

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Passengers queuing at Dublin Airport over the weekend. Photo: Collins Photos

It took 125 attempts over the course of one day for Samantha Hayden to get through to the Passport Service to find out what had happened to her baby son’s application.

She eventually discovered that her local garda station had misplaced the book in which they had recorded the passport application – which meant she had to apply again from scratch.


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