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Sunday 21 January 2018

'I couldn't pay my rent or childminder'

Ulster Bank
customer Estelle
Birdy, with her
twins Lumi and
Ulster Bank customer Estelle Birdy, with her twins Lumi and Mara.
Breda Heffernan

Breda Heffernan

ANGRY Ulster Bank customers made their frustrations known yesterday as they demanded access to their money.

One Dublin mother of four said she had been left with just €20. Estelle Birdy, a former bank worker from The Tenters in Dublin 8, said she had been treated in an "appalling" fashion.

A €250 lodgment went into her account on Tuesday, but when she went to withdraw money two days later all she could get was €20. She said direct debits due on her account went out "perfectly fine", but lodgments were affected.

Her husband was eventually able to withdraw €200 after going to complain in person to staff.

Meanwhile, Mary Byrne from the South Circular Road was relieved as she left her local branch on Camden Street in Dublin.

"I heard about it on the news and I did ring before I came down and they said if you come down and have ID we'll sort you out."

But not everyone was so lucky. One single mother from Galway found her wages did not go through as normal on Thursday. She was left unable to pay her rent and her childminder. "I have had a lot of expenditure the last two weeks . . . so my balance was depleted to practically nothing," explained Aisling, who did not want to give her full name.

Irish Independent

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