Tuesday 23 October 2018

VHI patients 'need more doctor access'

Stock photo
Stock photo
Eilish O'Regan

Eilish O'Regan

Just half of Vhi-insured patients said their family had a chance to speak to a doctor when they were treated in a public hospital.

It was marginally better for those who were cared for in a private hospital.

But well over a third of private hospital patients were also dissatisfied with the lack of opportunity to put questions to a doctor. The problem emerged in a wide-ranging patient experience survey by the Vhi, the country's biggest insurer.

Just 55pc of public patients and 70pc of those treated in a private hospital were given enough information to help with recovery.

Only six in 10 who were inpatients in both public and private hospitals were told of "danger signals" to look for on discharge.

Lack of privacy also emerged as an issue in both public and private facilities.

Dr Bernadette Carr, Vhi medical director, said: "Research shows that there is a link between patient experience and clinical safety and effectiveness.

"We want to encourage the delivery of better care and advocate for an improved health system that produces quality health outcomes for our customers."

Irish Independent

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