Friday 23 February 2018

Patients urged to give frank assessment of hospital stay in new survey

Stock photo
Stock photo

Eilish O’Regan

PATIENTS are to be surveyed on the "good, bad and ugly" of their hospital stay this month - and they are urged not to hold back.

The first ever National Patient Experience Survey started today in public hospitals.

All adult patients who are discharged from a public acute hospital during this month will be invited to participate in the survey.

From today patients who are discharged from hospital will be given an information pack which gives details of the survey and how patients can partake.

The survey will be posted to these patients within two weeks of their discharge. The survey can be completed either online or by returning the paper version in the Freepost envelope.

Patients are being asked 61 questions on topics such as confidence and trust in hospital staff, hospital food, care and treatment on the ward and the provision of information and support at discharge from hospital.

It is expected almost 27,000 patients will be eligible to take part in the largest single survey of the healthcare system in Ireland.

It is a joint initiative by the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health.

The National Patient Experience Survey Programme will use data collected from the survey to shape future healthcare policy and aims to improve outcomes for patients.

Rachel Flynn of HIQA said:“The importance of responding to this survey cannot be underestimated. For the first time, we will be able to see from a patient’s perspective, not only examples of best practise in service delivery, but we can also identify areas for improvement.”

“I would like to encourage all eligible patients to respond to the survey and give us their opinion so that we can enhance the quality and safety of care provided to patients in Ireland. All responses are anonymous and confidential and none of the staff involved in your care will know whether or not you have responded” she added.

All survey responses will be combined to produce a national report on patients’ experience, as well as hospital group and individual hospital reports to improve the planning and delivery of our health service. These reports will be published on the National Patient Experience survey website.

Further information and our animation which outlines details about the survey can be found here at www.patientexperience.ie/about-the-survey.

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