Wednesday 22 November 2017

Hailing taxis just got a lot easier, and cheaper

Craig Hughes

A NEW smartphone app that will allow passengers to hail a taxi at the push of a button while avoiding a booking fee is launched today.

The free 'Hailo' app links phone users in Dublin to taxi drivers who sign up to the service.

Six hundred of Dublin's 10,541 drivers have already registered, and 600 more have enquired about the service.

Customers can 'hail' a cab using the app, which sends a GPS signal to registered drivers in the area.

Once a driver accepts the request, the customer receives a message on their phone with the details of the taxi.

These include the driver's ID number, picture, estimated time of arrival and contact details.

Users can track their driver's arrival time using their smartphone and then rate the driver when they have completed their journey.

Drivers who constantly receive negative feedback will be reviewed by the company.

If someone accidentally books a cab and a driver arrives to find there has been a mistake, Hailo provides a €5 refund to the driver.

Customers can pay using their credit or Laser card.

Christopher Humphrey, of the National Private Hire and Taxi Association, welcomed the app's launch but insisted fares still had to be increased.

He added: "Ten per cent isn't a lot to come off a fare when you consider that you're getting work that you wouldn't get otherwise."

The app is available to download from iTunes and Google marketplace.

Irish Independent

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