Wednesday 25 April 2018

Dealer backs down in Xbox One row

Xbox Ones are so popular in the run-up to Christmas that they have sold out across the country
Xbox Ones are so popular in the run-up to Christmas that they have sold out across the country

Xtra-vision has been forced to back down on plans to sell new Xbox One consoles only to customers who forked out at least another 50 euros.

Watchdogs ordered the chain to cancel rules on pre-orders after angry customers complained they were paying over the odds to get their hands on the in-demand gaming device.

Xbox Ones are so popular in the run-up to Christmas that they have sold out across the country.

Xtra-vision moved to capitalise on the demand by telling customers pre-orders would only be honoured if customers also bought a computer game worth at least 50 euros.

The National Consumer Agency intervened in the dispute and got assurances from the company that it would cancel the rule and offer refunds to anyone who has already paid up and has an unopened game.

The same rules will apply for the Playstation PS4, Xtra-vision said.

Karen O'Leary, chief executive at the consumer watchdog, said the agreement was in line with retail rules.

"This action will result in an immediate and real benefit for consumers," she said.

"If consumers have pre-ordered and paid a deposit or in full for a product, then a contract is in place and unless the contract provides otherwise, consumers should not have any additional charges or conditions imposed upon them."

Press Association

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