Data theft explained
Q What's the problem?
MORE than a million consumers have had personal information hacked from a Co Clare-based company, LoyaltyBuild. This includes over 62,000 SuperValu customers who purchased Getaway leisure breaks and another 8,000 Axa Leisure Break customers who paid for accommodation between January 2011 and February 2012.
Stena Line is also trying to establish how many of its customers may have been affected after taking part in a hotel promotion with LoyaltyBuild .
It emerged last night that more than 376,000 customers in Ireland and overseas have had their full credit or debit card details accessed.
The data breach means that criminals have all the information they need to use the credit cards of the people affected to make purchases, the Data Protection Commissioner said. The names, addresses, phone numbers and email addresses of hundreds of thousands of customers were also taken.
Q When did this occur?
The security breach affected 62,000 SuperValu customers and 8,000 Axa customers who paid for leisure breaks on company loyalty schemes between January 2011 and February 2012.
Q Have there been any fraudulent transactions?
SuperValu and LoyaltyBuild said there had been no confirmed cases of customer details being used illegally to make purchases. The Data Protection Commissioner and the Garda Bureau of Criminal Investigation are now looking into the matter.
SuperValu has suspended its Getaway Breaks booking system until further notice while it investigates the LoyaltyBuild system. It said that SuperValu's other websites were not affected, nor were transactions made in-store or online.
Q What should customers do?
The Consumers' Association of Ireland has advised people who used their cards to purchase these breaks between January 2011 and February 2012 to cancel their cards to prevent the risk of fraudulent activity.
LoyaltyBuild said it was not in a position to offer advice to customers on this, so it urged them to contact their banks.
SuperValu said its advice was for customers to contact their banks for advice and check their credit card records to see if there were any suspicious transactions over the last two years.
SuperValu has a free phone number for customer information at 1800 303 689 and Stena Line customers can contact them at 01 204 7777.